At BERRY GOODS, we want you to be satisfied with your purchase. Since all orders are fulfilled through Amazon, our returns process follows Amazon’s guidelines:
1. Returns Eligibility
- Items must be returned in their original condition and packaging.
- Returns are accepted within the timeframe specified by Amazon (typically 30 days from delivery).
2. How to Initiate a Return
- To start a return, visit your Amazon account and locate your order under “Your Orders.”
- Follow Amazon’s return instructions to generate a return label and process your return.
3. Refunds Policy
- Refunds will be issued by Amazon once the returned item is received and inspected.
- The refund amount will be credited to the original payment method used.
4. Questions About Returns
- For issues with your order or questions about returns, please contact Amazon Customer Service.
- If you have additional concerns, feel free to reach out to us at hello@berry-goods.com.
5. Damaged or Defective Items
If your item arrives damaged or defective, please report it directly through your Amazon account for a replacement or refund.